Returns & Warranty

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

30 day satisfaction guarantee

If for any reason you change your mind or are not satisfied with a purchase, return the goods within 30 days for a full refund. Goods returned must have an original proof of purchase and be in 'as sold' condition. In-store refunds over the value of $999 may be processed by Head Office with funds returned via EFT. To do this, customers must provide bank account details and photo identification, e.g. Driver's License, must be sighted by store team members. If a customer does not wish to provide Bank Account details, Head Office will provide a cheque refund - photo ID, e.g. Driver's License, must be sighted. If freight expenses of any type have been incurred, these are not refundable.

Note: 'Change of Mind' refunds do not apply to: Wearables, all recordable media (opened), product purchased in cut lengths, freight expenses, activated security products and gift cards. The value of any free promotional gift cards will be subtracted from the value of the corresponding item(s) returned.

How to return an item purchased online

Items purchased online can be returned to any Road Tech Marine owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.

Find your local store

Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Logged in website customers can go to their My Account page select order history, locate the order the product was from then select the item, quantity and add a reason for the return. Once submitted the customer will receive a confirmation email then once approved by our returns department a RA number will be emailed for the customer to complete the return.

As a "Guest" you will need to contact our Customer Service Team on 1800 022 888 to obtain a RA (Return Authority). All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Road Tech Marine is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Road Tech Marine will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.

Warranty

Our product is guaranteed to be free from manufacturing defects for a period of 12 Months. If your product becomes defective during this period, Electus Distribution will repair, replace, or refund where a product is faulty; or not fit for intended purpose. This warranty will not cover modified product; misuse or abuse of the product contrary to user instructions or packaging label; change of mind and normal wear and tear.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

The benefits to the customer given by this warranty are in addition to other rights and remedies of the Australian Consumer Law in relation to the goods or services to which this warranty relates.